Bernard's commentary
What operators should ask before changing systems
Before moving PMS, website, channel manager or review tools, the best question is not just price. Ask who supports you when something goes wrong, how fast they respond, and whether they understand New Zealand accommodation.
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Conference updates
Industry conversations worth sharing
HospoGuy will use this section to share practical takeaways from conferences, supplier events and accommodation industry gatherings around New Zealand.
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Featured hotel development
The former Noah’s Hotel is being transformed into a 240-room, five-star Sheraton with a rooftop bar planned to carry the much-loved Noah’s name.
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Supplier spotlight
A locally owned New Zealand coffee company supplying 20g plunger sachets designed for motel and hotel rooms around the country.
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Featured conference article
Two excellent days of hospitality, technology, networking and a first look inside Christchurch’s impressive One New Zealand Stadium.
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Operator tips
Small fixes that improve reviews
Guest reviews are often shaped by simple basics: first impressions, clean rooms, clear communication, confident front office handling and fast recovery when something is not right.
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